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Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, best-selling author of Presentation Zen and The Naked Presenter "The Apple Experience isn't just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Apple's 5 Core Principles--Now in the Palm of Your Hand! Steve Jobs and Apple re-imagined retail. The Apple Experience reveals the secrets to the iconic brand's unparalleled success during one of the most difficult retail environments in decades. A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that Apple's customer-facing employees follow to engage customers in a retail setting: Approach Probe Present Listen End with a fond farewell Learn how to serve both internal and external companies, create "fearless" employees, and develop a "feedback loop" that benefits everyone at every level. Carmine Gallo is a communications consultant for some of the world's top brands. He is the bestselling author of The Presentation Secrets of Steve Jobs, The Innovation Secrets of Steve Jobs, and The Power of Foursquare.

For both Windows & Mac users * When is Casanova The Apple Experience: Secrets to Building Insanely Great Customer Loyalty free ebook Quinn? Everyone's favorite hedonistic rogue double-agent-turned-good guy for E.M.P.I.R.E. vanishes and a search through time and space breaks out to find him - while his twin sister Zephyr gets up to all kinds of mayhem to take advantage of his absence that will culminate in a brazen attack on E.M.P.I.R.E itself...and her own father. At long last, all the covers, all the content, all the comics, between two gorgeous covers! * Collects Casanova: Gula #1-4, by Matt Fraction (Sex Criminals, Satellite Sam, Hawkeye), Gabriel Ba (Umbrella Academy, Daytripper), and Fabio Moon (Daytripper, B.P.R.D.). CD accompaniment for Suzuki Cello School Volume 8. Your ticket to entering the exciting world of Macs! If you've always thought computers were too complicated and intimidating, you're in for a pleasant surprise! Written and designed with your unique needs in mind, Macs For Seniors For Dummies makes it faster and easier than ever to experience all your Apple computer has to offer. In no time, you'll find out how to stay connected with family and friends, explore the Internet, create and print documents, watch your favorite movies, get apps from the App Store, and so much more. From advice on which Mac you should buy to getting started with set up and configurations, this hands-on, accessible guide covers everything needed to help you make the most of your new computer. You'll learn how to customize OS X El Capitan, work with files and folders, connect to a printer, use Safari to browse the web, and keep in touch through social media and that's just the tip of the iceberg.

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Author: Carmine Gallo
Number of Pages: 256 pages
Published Date: 01 Jun 2012
Publisher: McGraw-Hill Education - Europe
Publication Country: New York, NY, United States
Language: English
ISBN: 9780071793209
Download Link: Click Here
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